Legal

Returns & Refunds

We want you to be happy with everything you order. If something is not right, here is exactly how returns work.

Return postage is paid by the customer

If you choose to return an item, you are responsible for the cost of sending it back to us. We do not provide free returns labels and we cannot refund your original outbound delivery charge on a change of mind return. We strongly recommend using a tracked service, as we cannot issue a refund for a parcel that does not reach us.

What can be returned

Unopened, fully sealed products in their original packaging.
Returned within 28 days of delivery.
In a resaleable condition, with all parts and inserts included.

What cannot be returned

Any item where the hygiene seal has been broken or the product has been opened or used. This is for hygiene and safety reasons and applies to wax, oils and skincare.
Kits or bundles where one or more items have been opened.
Course enrolments and training places, which are covered in our terms and conditions.

How to return an item

Contact us within 28 days of delivery with your order number and the items you want to return.
We confirm the returns address and issue a returns reference.
Send the parcel back at your own cost, using a tracked service, with the returns reference clearly marked inside.
Once we receive and check the items, we refund to your original payment method within 5 working days.

Damaged, faulty or incorrect items

This is different. If your order arrives damaged, faulty or is not what you ordered, contact us within 48 hours of delivery with photographs. We will cover the return postage and either replace the item or refund you in full, including delivery. Your statutory rights are not affected.

Refunds

Refunds are issued to the original payment method only. Please allow up to 5 working days after your return is received for the refund to be processed, and a further few days for your bank to show it.

Any questions before you send something back? Get in touch and we will help.